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A wide selection of easy to digest video content from Call Centre Helper.

Video Image: The Difference Between Interaction Analytics and Conversational Analytics

Interaction Analytics vs Conversational Analytics

Video Image: How Do You Keep Staff Engaged?

How to Keep Staff Engaged

Video Image: How Can You Stay Compliant With Outbound Dialling?

Two Ways to Stay Compliant with Outbound Dialling

Video Image: What Is Customer Intelligence?

Understanding Customer Intelligence (CI) and Its Importance

Video Image: Spring Clean Your Wellbeing and Get Outside

Spring Clean Your Wellbeing and Get Outside

Video Image: Should You Remove Average Handling Time (AHT) as an Agent Target

Should You Remove AHT as an Agent Target?

Video Image: How Does CI Improve CX?

How Does CI Improve CX?

Video Image: 5 Tips to Become the Best Call Centre Team Leader

Tips to Become the Best Call Centre Team Leader

Video Image: What Is ChatGPT?

A Quick Introduction to ChatGPT

Video Image: AHT Varies Across The Day

Why You Need to Account for AHT Variation Across the Day

Video Image: Check Your Tools

Why You Need to Check Your Forecasting Tools

Video Image: Get a 70% Forecast Accuracy With No Skill

How to Get a 70% Forecast Accuracy With No Skill

Video Image: Don’t Exceed 85% Maximum Occupancy

Don’t Push Occupancy Beyond 85%

Video Image: What’s Really Stopping Your Talent From Blooming?

What’s Really Stopping Your Talent From Blooming?

Video Image: The Truth About Agent Burnout

Four Ways to Reduce Agent Burnout and Attrition

Video Image: Why Your Forecasters Should Always Talk to Marketing

Why Your Forecasters Should Always Talk to Marketing

Video Image: Maximum Occupancy – The Most Common Resource Planning Mistake

Maximum Occupancy – The Most Common Resource Planning Mistake

Video Image: The Secrets to Writing Better Customer Emails

Tips to Write Better Customer Emails

Video Image: What Is the Difference Between WFM and WFO?

Understanding the Difference Between WFM and WFO

Video Image: Avoiding the Fairness Trap When Creating Schedules

How to Avoid the Fairness Trap When Creating Schedules

Video Image: The Difference Between Customer Experience and Customer Service

3 Differences Between Customer Experience and Customer Service