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A wide selection of easy to digest video content from Call Centre Helper.

Video Image: The Difference Between ChatGPT, LLMs, and Generative AI

The Difference Between ChatGPT, LLMs, and Generative AI

Video Image: Quality Assurance – 10 Experts Share Their Favourite Advice

10 Expert Tips for Quality Assurance (QA)

Video Image: Tips to Reduce Repeat Contacts

Tips to Reduce Repeat Contacts

Video Image: Examples of Tone of Voice in Action

Examples of Tone of Voice in Action

Video Image: What Is QA and Why Does It Matter?

Understanding Quality Assurance and Its Importance

Video Image: What’s the Best Sample Size for Quality Scoring?

What’s the Best Sample Size for Quality Scoring?

Video Image: EPIC Customer Service Explained

EPIC Customer Service Explained

Video Image: What Is the Difference Between WFM, WFO and WEM?

The Difference Between WFM, WFO and WEM

Artificial intelligence (AI) being used in customer service chat bot

How Customer Attitudes to AI in Customer Service Are Changing

Video Image: 3 Ways to Measure Customer Emotion in the Contact Centre

Ways to Measure Customer Emotion in the Contact Centre

Video Image: How to Improve Forecast Accuracy

Tips to Improve Forecast Accuracy

Video Image: How to Create ‘Super-Fan’ Customers

Steps to Creating ‘Super-Fan’ Customers

Video Image: How to Use the Sandwich Technique for Customer Service

How to Use the Sandwich Technique for Customer Service

Video Image: What Is Conversation Analytics?

Understanding Conversation Analytics

Video Image: Beware of Watermelon Metrics

What Are Watermelon Metrics?

Video Image: Call Centre Coaching – 10 Experts Share Their Favourite Advice

10 Expert Tips for Call Centre Coaching

Video Image: At What Point Should You Move From Spreadsheets to WFM?

When to Move from Spreadsheets to WFM

Video Image: How to Improve Your QA

How to Improve Your QA

Video: The AHT Glidepath – Track Agent Onboarding

Understanding the AHT Glidepath to Track Agent Onboarding

Video Image: Why FCR Matters and How to Measure It

Why FCR Matters and How to Measure It

Video Image: What Are the Differences Between UCaaS and CCaaS?

What Are the Differences Between UCaaS and CCaaS?

Video Image: If It’s a Forecast – It’s Wrong

How Accurate is Your Forecasting?

Video Image: How ChatGPT Will Change the Agent Role and CX

How ChatGPT Will Change the Agent Role and CX

Video Image: Call Centre Hints and Tips

4 Expert Tips for Your Contact Centre