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A wide selection of easy to digest video content from Call Centre Helper.
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Why You Need to Check Your Forecasting Tools
How to Get a 70% Forecast Accuracy With No Skill
Why You Need to Look at Intervals
Don’t Push Occupancy Beyond 85%
What’s Really Stopping Your Talent From Blooming?
Four Ways to Reduce Agent Burnout and Attrition
Why Your Forecasters Should Always Talk to Marketing
Maximum Occupancy – The Most Common Resource Planning Mistake
Tips to Write Better Customer Emails
Understanding the Difference Between WFM and WFO
How to Avoid the Fairness Trap When Creating Schedules
3 Differences Between Customer Experience and Customer Service
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