Whitepaper: Customer Experience Leadership During COVID-19

COVID-19 has thrown business strategies into chaos, and customer experience strategies are no different. Indeed, research indicates that nearly all organisations have made major changes to their customer experience strategy as a result of the pandemic.

Drawing on interviews with multiple customer experience practitioners this report takes a look at some of the ways that COVID-19 has influenced customer experience strategies over the past year and examines how CX managers have responded and flourished.

Download this report now to learn from these real-world examples and gain insights into how the CX world has responded.