Whitepaper: Customer Experience Leadership During COVID-19

resource image
COVID-19 has thrown business strategies into chaos, and customer experience strategies are no different. Indeed, research indicates that nearly all organisations have made major changes to their customer experience strategy as a result of the pandemic.

Drawing on interviews with multiple customer experience practitioners this report takes a look at some of the ways that COVID-19 has influenced customer experience strategies over the past year and examines how CX managers have responded and flourished.

Download this report now to learn from these real-world examples and gain insights into how the CX world has responded.
Download the White Paper

We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time.