Articles - Event Coverage

Our Event Coverage page brings together articles that capture the key insights and moments from major contact centre events. This collection of summaries, reports, and expert reflections offers an inside look at the latest conferences, exhibitions, and forums shaping the customer service industry. Discover emerging trends, practical takeaways, and standout ideas shared by leading speakers and technology providers. Whether you attended or not, these articles give you a clear, concise overview of what’s influencing the industry right now and where it’s heading next.