White Paper: A Guide to Security in Your Hybrid-Working Contact Centre
Contact centres are a target for cyberattacks. The sheer weight of customer data stored in contact centre servers makes them attractive to bad actors on the internet. The need for continual communication between agents and customers, and agents and other areas of the business, opens other potential backdoors to customer data and core applications.
In our latest ebook, ‘Securing your hybrid-working contact centre’ we cover the following; How Covid-19 has impacted data security, Securing your contact centre data in 2021, The questions you need to ask every cloud-provider,
Written by MaxContact
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