eBook: 22 Customer Service Interview Questions


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The first step to providing excellent customer service and CX is to hire the right people for the job. This is an important part of a team leader’s responsibilities. Finding the right contact center agents can be challenging. By asking the right questions, you can gather valuable information about each candidate, allowing you to build a strong customer service team.

If you don’t know where to begin, we’ve got 22 insightful interview questions to help you select the best people for your team.
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