White Paper: Video in the Contact Centre
Video and screen-sharing technology has been around for years. However, in 2020, its use exploded as it kept us connected not only to friends, family, and colleagues, but also to customers.
Although video has become the fastest-growing channel that organizations use to serve their customers, many of the tools used don’t fit with the easy, connected, secure, and seamless experience that they want to deliver to their customers.
This whitepaper shares research and use cases that will help you decide how and where you should consider leveraging video and screen-sharing tools to enhance the customer experience.
Although video has become the fastest-growing channel that organizations use to serve their customers, many of the tools used don’t fit with the easy, connected, secure, and seamless experience that they want to deliver to their customers.
This whitepaper shares research and use cases that will help you decide how and where you should consider leveraging video and screen-sharing tools to enhance the customer experience.
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