White Paper: The CX Pro’s Guide to Speech Analytics


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For most CX professionals, speech analytics is an unfamiliar technology. It’s most likely associated with the contact center which for most CX Pros is a black hole of mystery and in some cases CX indifference. Capable speech analytics solutions however offer an incredibly rich source of customer experience detail that cannot be obtained anywhere else!

This Guide seeks to inform those charged with improving customer experience on how speech analytics can uniquely empower CX initiatives.
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