eBook: Essential Contact Center Technologies for Collections


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Today’s market offers a number of challenges to collection organizations, whether they are first-party collections departments, third-party agencies or collection law firms. The industry has seen continued economic weakness, increasing competition and consolidation, as well as a growing regulatory burden and often-changing legal requirements.

In light of these challenges, the industry has reacted by embracing new approaches and technologies to improve efficiencies, boost recovery rates and beat the competition.

Read this eBook to find out more.
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