eBook: Building Smarter Chatbots

Today’s chatbots are sophisticated software applications built on conversational AI. Unlike older chatbots, these new bots learn and grow based on experience. The more conversations they have with humans, the smarter they become.

But, like any form of artificial intelligence, these AI-powered bots can only learn with human guidance and input. And that’s where quality assurance testing and strategic, ongoing training comes in.

Download this eBook to discover how quality testing conversational AI delivers better customer experiences.