Whitepaper: The CallMiner Index - Consumer Switching by Sector, the Reasons and the Impact of Call Centres

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British businesses are driving customers away for completely avoidable reasons. And it’s costing them billions!

This study features survey results on what industries are effected, why customers leave vendors, as well as the essential practises every call centre should have in place to listen and engage appropriately to create a better customer experience.

White Paper written by: CallMiner
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