A Guide To Sustainable Customer Experience In The Contact Centre

White Paper Title: A Practitioner’s Guide To Sustainable Customer Experience In The Contact Centre

Contact centres continue to play a significant role in building and maintaining a brand’s reputation with an increasing number of customers calling the contact centre for high-touch, complex engagements or for remediation of digital failures.

This guide focuses on the key elements critical to delivering a great customer experience.

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First Name

Last Name

Phone

Job Title

Company

Country

State / Province

Approx Number of Agents in your Organisation

Industry Sector

CRM System

Human Test: What is 10 + 3 ?

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