eBook: Considerations for Consolidating Call Centre Technology

Call centre technology consolidation can capture value, increase efficiency and reduce demands on IT teams. It also has a host of end-customer benefits.

This e-book covers the basics of consolidating contact centre technology, where to begin and what to consider as you develop your plan to streamline your infrastructure and technology, including:

• Streamlining hardware
• Transitioning tasks to business
• Leveraging technology
• Managing demand
• IT support
• Users, training and business needs

Find out how you can grow and adapt your business with minimal disruption to both the organisation and your customers.