Whitepaper: The Ultimate Guide to Budgeting for Your Contact Centre


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This document offers guidelines to help you prepare a contact centre budget. It examines basic steps in the process and explains the critical role workforce management plays in budget preparation.

The guidance applies to inbound, outbound and omnichannel contact centres. Whether taking phone calls, answering emails, making outbound calls or providing chat services, your call centre can benefit from these processes to help facilitate budgeting

White Paper written by: Verint Monet
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