Whitepaper: Speech Analytics Mythbusters

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Speech analytics technology has never been more accessible to organisations of all sizes, and it has the potential to:

Make contact centre quality assurance more efficient, greatly aid the process of gathering insight from customers to improve products and services and transform an organisation’s entire customer experience.

This ebook aims to dispel these prevalent myths that prevent organisations of all sizes from successfully adopting speech analytics and unleashing its full potential. Let’s start mythbusting, shall we?

White Paper written by: 8x8
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