Whitepaper: The Inner Circle Guide to First-Contact Resolution
The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions.
Nothing about first contact resolution is simple. This report will help you to measure it accurately, balance it against other business metrics and improve FCR to you and your customers
White Paper written by: Contact Babel
Sponsored by: Callminer
Nothing about first contact resolution is simple. This report will help you to measure it accurately, balance it against other business metrics and improve FCR to you and your customers
White Paper written by: Contact Babel
Sponsored by: Callminer
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