White Paper: Transitioning to AI-Enabled Customer Journeys


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Every decade it seems that a new computing interaction paradigm emerges. In the 1990s it was the Web, Mobiles set the agenda in the 2000s, and Touch dominated throughout the 2010s along with the introduction of first-generation Assistants such as Alexa and Siri. However, with 2020, we’re now experiencing a race to create a single interface for the user – and the Virtual Assistant era is upon us.

In this whitepaper read how Big Data, Machine Learning and AI are combining to create the smart CX data platforms essential for customer journey success.

White Paper written by: Sabio
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