Guide: In Times of Change, Attended Bots are Work-at-Home Agents, Too


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How to Best Utilize Resources in Times of Business Upheaval

After a few months of adjusting to the ‘new normal’, the contact center world is starting to settle down – at home. This means that millions of agents across the globe are adjusting both emotionally and professionally to completely new working conditions. At this time, Attended RPA bots are changing the face of the contact center. In this white paper, Frost & Sullivan explores the instrumental role of attended bots, serving as employees’ virtual assistants, in creating agile organizations that are quick to adapt to fluctuations in organizational structure, workforce engagement, and customer demands.

White Paper written by: Frost & Sullivan

Sponsored by: NICE
Download the White Paper





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