Whitepaper: The ROI of Real-Time Agent Guidance: How AI Helps Align Agent Performance with Customer Expectations


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Aberdeen’s research has shown that savvy businesses are proactively preparing for future contact center activities by utilizing AI capabilities.

Download this whitepaper to learn more about the latest research results from Aberdeen’s June 2020 survey, and get a better understanding of why the way of the future is to embrace AI capabilities across the organization.

White Paper Written by: Aberdeen
Sponsored by: NICE Nexidia
Download the White Paper





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