Guide - The State of the Contact Centre: Embracing the Evolving World of Work


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How have customer service organisations had to evolve during the COVID-19 pandemic?

The crisis has been the fastest cultural transformation of our generation, re-shaping the way we live our lives and redefining how the business world operates.

To gain a better understanding of this, our partner Calabrio surveyed 300 contact centre professionals. These insights reveal key trends that will define the contact centre of tomorrow.

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