Whitepaper: The Vulnerability Blueprint

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Organisations interact with vulnerable customers every day. What most don’t realise, is how they respond has far-reaching implications on customer experience (CX), retention and reputation in the market.

While the pandemic changed everything in 2020, customers are constantly experiencing crisis and vulnerability. Every organisation needs a set strategy and process for understanding vulnerability, extracting and operationalising insights, identifying at-risk customers and equipping employees to manage customer relationships with sensitivity, flexibility and emotional intelligence.

Download this whitepaper to learn about how to identify vulnerable customers during interactions, equip employees to manage vulnerability and much more.

Whitepaper written by CallMiner
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