In this article we explain what a knowledge base is, how it is used and how to d ..
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In this article our panel of experts outline their best practices for customer s ..
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Discover expert techniques to boost knowledge management, enhance team efficienc ..
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We explain how to improve the key customer service skills empathy, active listen ..
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In this article, Craig Rich introduces knowledge management in the contact centr ..
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We discuss all the basic features that you should look for in a contact centre k ..
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If you run a business, then questions from your customers are inevitable. Questi ..
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Here are 11 best practices that can be used to boost knowledge management in the ..
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We asked our panel of experts to share their top examples of the impact AI is ha ..
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Need to gen up on what knowledge management can do for your call centre? DonR ..
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Our panel of experts give their top tips on effective knowledge base management. ..
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Estelle Verani of Inbenta shares a guide to contact centre knowledge management. ..
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Juergen Tolksdorf of Genesys discusses how the contact centre can boost its know ..
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What Is a Knowledge Base? A knowledge base is a collection of information that a ..
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Assembled explores how to optimize your knowledge base for AI-driven customer su ..
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Knowledge doesn’t simply come from books. Technology can also be empowerin ..
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Here are some things we learnt from Motability Operations about introducing and ..
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Dave Salisbury identifies how leaders can harness and develop tacit knowledge. ..
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Hilee Avrahami at KMS Lighthouse shares insights on how to build an effective kn ..
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Celia Cerdeira at Talkdesk explains how AI knowledge management benefits your bu ..
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Justin Robbins of 8×8 shares some advice for improving contact centre knowl ..
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Nathan Israelsen at NICE explains how to enhance trust in AI through knowledge m ..
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Patrick asked our LinkedIn Community ‘Any contact centre leaders here notice t ..
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Hilee Avrahami at KMS Lighthouse shares the key principles of knowledge manageme ..
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Customer queries are becoming increasingly complex – and the information requi ..
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Kate Leggett reveals why it’s as important to cater to the communication r ..
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Amanda Verner of Talkdesk shares a number of knowledge management ideas to lever ..
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We asked our readers ‘How Many Knowledge Sources Do Your Advisors Currentl ..
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Managing knowledge effectively is vital to successful customer service. It resol ..
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Pauline Ashenden at Enghouse Interactive takes a look at effective customer serv ..
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Upland Knowledge empowers businesses to navigate the AI revolution with confiden ..
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This article explores the answers of 224 contact centre professionals when asked ..
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A knowledge management service portal is a vital tool for competitive advantage, ..
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KMS Lighthouse present some great tips for sharing knowledge across multiple loc ..
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We asked 224 contact centre professionals ‘On a Scale of 1 – 5, How ..
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Talkdesk has introduced Talkdesk Knowledge Creator, an AI-driven tool designed t ..
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Helen Billingham of Enghouse Interactive discusses how AI-powered knowledge mana ..
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If you want to be successful in the call centre business, then you need to start ..
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Frank Sherlock of CallMiner promotes the use of speech analytics in the contact ..
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Taylor Johnson of Talkdesk introduces us to the AI-powered knowledge base and ho ..
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Helen Billingham of Enghouse Interactive discusses how organizations can better ..
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ProcedureFlow discuss how to maximize the value of your knowledge base. Although ..
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Our contact centre research pinpoints contact centre knowledge as a particular c ..
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This case study explores how Delta Dental Washington deployed a new contact cent ..
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Peter Milligan at 8×8 explains that in the contact centre, knowledge isn ..
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