Articles - CallMiner

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26 Contact Centre Technology Predictions for 2018
Using Interaction Analytics to Handle Abusive Customers
TCN Announces Integration Partnership With CallMiner
Recorded Webinar: 5 Ways to Create Engaged and Empowered Agents
CallMiner Releases Eureka Coach
CallMiner Named as a Leader in Speech Analytics
4 Measurements of Success in Outsourced Contact Centres
5 Ways to Create Engaged Contact Centre Agents
What Is Collection Analytics?
How Can Interaction Analytics Generate ROI?
5 Benefits of Identifying Common Contact Reasons
How Speech Analytics Can Prevent Contact Centre Fraud
Stop Avoidable Customer Churn With Great Agent Behaviour
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CallMiner Recognises Customer Achievements With LISTEN Awards
Making Sense of CX Alphabet Soup: NPS, CSAT, CES
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Reasons Why You Should Find the Root Causes of Complaints
A frustrated woman is on the phone, looking cross at ther laptop
How Digital Channel Mishaps Can Create Frustrated Customers
A business series set in various locations in a modern workspace office building.
3 Common Voice and Text Analytics Questions Answered
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5 Trends In Employee Engagement
An illustration of a broken phone walking toward an alarmed lady
Does Average Handle Time (AHT) Really Matter?
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3 Ways to Improve Your Call Centre Monitoring Practices
A wooden chess queen piece is reflected by a mirror
How Agent Self-Assessment Improves Customer Engagement
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CallMiner Partner With Morae Global
A cartoon walks on tightrope being drawn by a pencil
The Call Centre Can Be a Thin Line Between Love and Hate

Latest Reports

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White Paper: AI or Human? Blending the Best of Both Worlds to Optimise CX
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Webinar Replay: Customer Feedback Tactics You Can’t Overlook
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White Paper: How To Drive Contact Centre Effectiveness and ROI
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The Ultimate Guide to Agentic AI in the Contact Centre
 
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