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Articles - Career
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The Top 50 Words to Describe Yourself on Your CV in 2024
Top 50 Customer Service Interview Questions – with Answers
Top 10 Smart Call Centre Goals
Customer Service Interview Questions
Staff qualifications: knowing your NVQs from your MBAs
5 Ways to Manage your Boss
How do I Make My CV Really Special?
Progression in a Contact Centre
6 Steps to Becoming a Confident Call Centre Manager
Contact Centres Provide New Career Path for the Deaf
5 Effective Training Exercises for Your Contact Centre
360-degree feedback: How to avoid panic
10 Great Ideas Delivered Straight From Superdry’s Contact Centre
How to Embrace Serendipity
Are You a Manager or a Leader?
What I’ve Learned From Running a Contact Centre – Driving Career Progression
Ten Probing Interview Questions
Top 10 Ways to Show Agents They’re Appreciated
Working in a Call Centre
A Guide to Writing a Successful CV
The benefits of developing agents internally
The 10 Commandments of Team Meetings
How to introduce professional qualifications in to your contact centre
Interview Dos and Don’ts
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Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
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Latest Resources
2024 Contact Centre Buyer’s Guide
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Upcoming Events
Contact Centre and Customer Services Summit
Mon 29 Apr 2024
Contact Center Show Middle East 2024
Tue 30 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
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The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
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