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Articles - evaluagent

Discover and explore our EvaluAgent content collection, including articles, blogs, news stories, case studies, resources and more.

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FCA Consumer Duty Summary

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Employee Engagement Surveys and Employee Wellbeing

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EvaluAgent Integrates ChatGPT in Industry First Milestone

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Grow the Influence of the Many

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Analysing Data to Improve Efficiency

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Introducing SmartScore Powered by ChatGPT

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5 Must-Haves in Your Contact Centre in 2023

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Practical Tips for Improving Customer Service

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How Customer Service Training Software Improves Workflow

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

Empathy Statements for Customer Service With Examples

Unhappy customer with sad emotion face on laptop.

7 Examples of Bad Customer Service and How to Fix Them

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Handy Approaches to Reducing Operating Costs

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Customer Service Metrics That Will Improve Your Bottom Line

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7 Customer Service Phone Etiquette Tips to Keep Callers Happy

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How to Use the GROW Model to Coach Your Agents

What We Heard at Call & Contact Centre Expo 2022

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What Not to Miss at Call & Contact Centre Expo 2022

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5 Reasons You Need a Better QA Platform Now

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Why You Shouldn’t Put Off Investing in QA

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5 Ways to Improve Customer Experience With Conversational Analytics

people stood on rocks in the sea

What Is a Silo?

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How to Keep That Startup Magic Through Scaling and Growth

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EvaluAgent and Red Box Join Forces

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EvaluAgent Moves into the AI Space

Latest Reports

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Guide: The New Rules of High-Impact CX

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The Contact Center Leader’s Guide to Conversation Intelligence

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The Complete Guide to Contact Center QA Automation

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Editor's Pick

Thumbnail What’s Really Holding CX Team Leaders Back?

What’s Really Holding CX Team Leaders Back?

Thumbnail Is AI the Biggest Career Opportunity Agents Have Ever Had?

Is AI the Biggest Career Opportunity Agents Have Ever Had?

Thumbnail 5 Hard Truths About Attrition

5 Hard Truths About Attrition

Thumbnail Stop Hand-Holding Your Agents – Just Like This!

Stop Hand-Holding Your Agents – Just Like This!

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Latest Resources

Whitepaper: Dark Data - The CX Growth Lever You Haven’t Tapped

Whitepaper: Dark Data - The CX Growth Lever You Haven’t Tapped

The 2026 WFM Buyer's Guide

The 2026 WFM Buyer's Guide

ElevenLabs Support Feels Superhuman Box

Upcoming Events

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Contact.io Conference

thumbnail advert promoting event The Customer Feedback Gaps Regulated Organisations Need to Close Before 2027 – Webinar

The Customer Feedback Gaps Regulated Organisations Need to Close Before 2027 – Webinar

evaluagent August Auto QA Webinar box

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The Future of WFM: Adapting to the Age of Agentic AI

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Agentic AI for Contact Centres: 2026 Guide for CX Leaders

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Featured Articles

Thumbnail How to Develop Psychological Safety in the Contact Centre

How to Develop Psychological Safety in the Contact Centre

Thumbnail How to Rethink Agent Mental Health

How to Rethink Agent Mental Health

Thumbnail Easy Ways to Make Your Contact Centre More Charitable

Easy Ways to Make Your Contact Centre More Charitable

Thumbnail Ways to Make Working in a Contact Centre Fun

Ways to Make Working in a Contact Centre Fun

Creovai Customer Service Issues Box

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2026

The Top 50 Words to Describe Yourself on Your CV in 2026

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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