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Articles - Telesales
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Top Tips for Selling Over the Phone
The Right Words and Phrases to Use on a Sales Call
25 Tips to Make Your Telesales People More Productive
Training Cheat Sheet – Effective Sales Questioning
Handling Sales Objections Over The Telephone
Training Cheat Sheet – Closing Techniques
6 Strategies for Building Agent Confidence in Telesales
Sales Through Service: The Right Way to Up-sell in the Contact Centre
8 Tricks to Get Your Sales Calls Answered
Acting the part: 7 secrets the contact centre can learn from actors
How to Develop Sales Focus in a Customer Service Team
Call recording and QM in commercial contact centres
More management ideas from BBC’s The Call Centre
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
The Wrong Words and Phrases to Use on a Sales Call
21 Top Tips for Appointment Setting
20 Predictions for the Contact Centre of the Future
How to cross sell in your call centre
Customer Psychology: The Key to Better Contact Centre Conversations
Recorded Webinar: 7 Ideas to Improve your Outbound Dialling
5 Tips to Improve Your Call Centre Sales
10 Closing Techniques for Inbound Sales Advisors
Outbound sales commission
Would like some Ideas on Opening Questions for Outbound Calling?
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Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: The Impact of AI on the Contact Centre
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
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Mastering CLI Compliance: Navigating Ofcom Regulations
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The Key Elements of a CX Lifecycle and Ways to Improve It
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