Date: 26 – 29 October 2026
Location: Gaylord Palms Resort & Convention Center, Orlando, FL
ICMI’s Contact Center Expo provides a unique experience for exhibitors and attendees alike, bringing in valuable information, such as case studies and keynotes from leaders in the industry.
The expo also offers exclusive tours and in-person training with practical strategies you can implement immediately.
Built around a strong sense of community, the event is designed to spark meaningful conversations and peer-to-peer connections with professionals who face the same challenges you do.
Guided by our expert program board, the agenda spans today’s most critical contact center priorities, from AI integration & workforce optimization to elevating customer experience.
Author: Guest Author
Reviewed by: Robyn Coppell
Published On: 18th Feb 2026
Read more about - Call and Contact Centre Events
