New Year, Next Webinars in the Series

Our 2022 webinar series will be kicking off again on Thursday 27th January. Here are some titles you can look forward to.

Webinar: Building a Productive and Efficient Contact Centre

This webinar will provide everything from quick fixes to robust strategies, enabling contact centres to right these wrongs and bolster productivity.

Thursday 27th January 2022 at 14:00pm UK time

Click here to view the replay

Webinar: How to Transform CX

Our Panellists will share their top tips for designing excellent digital experiences in this jam-packed webinar.

Thursday 3rd February 2022 at 14:00pm UK time

Click here to view the replay

Webinar: How to Build Flexibility Into Call Centre Schedules

In this webinar our experts look at how to build flexibility into the schedules.

Thursday 10th February 2022 at 14:00pm UK time

Click here to view the replay

Webinar: Simplifying Your Self-Service Strategy

In this webinar we look at practical ways to simplify your self-service strategy and improve customer service.

Thursday 17th February 2022 at 14:00pm UK time

Click here to view the replay

Webinar: Driving Down Repeat Contact

In this webinar we look at a number of key areas – from cutting out avoidable contacts, to better escalation procedures – and our panel of experts share the experience that they have learnt the hard way.

Thursday 31st March 2022 at 14:00pm UK time

Click here to view the replay

These are interactive webinars, so you will also have the opportunity to share tips and ask questions to the panel and other attendees. We also run an interactive chat room during the webinars.