Empathy In Customer Service - A Consumer Survey and Practical Guide
MyCustomer and Genesys commissioned Smart Survey to conduct a consumer study, examining how successfully today’s organisations are catering to their customers’ emotional requirements, and how it impacts business reputation and customer relationships.
The following report details the findings of this research, explores the implications, and shares advice on how to respond.
The following report details the findings of this research, explores the implications, and shares advice on how to respond.
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