eBook: Four Ways to Reduce Contact Centre Agent Turnover

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In a survey from Contact Centre Pipeline, leaders across all sectors cited agent turnover as their No. 1 challenge.

To address this issue, it’s important to look at how the wants and needs of millennial agents differ from those of previous generations. Then you can use this knowledge to reduce your attrition rates while driving better performance and business outcomes with long-term, successful and happy employees.

A Genesys and BSL eBook.
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