White Paper: Running a Virtual Call Center: The IT Technical Challenges

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Many organizations are re-evaluating their long-term business strategy and considering a transition from a physical contact center to a virtual one.

As an IT leader, you need to ask yourself: Is your virtual contact center a strategic shift for your organization or just good enough to remain functional?

In this paper, we’ll evaluate four paths to enabling a virtual contact center and explore the pros and cons of each.
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