eBook: Customer Engagement Burnout

Many of us saw the pandemic as a temporary change in behaviour, and that the extraordinary working practices we had to quickly adopt to survive would be reversed once the world returned to normal. It’s clear that this hasn’t happened.

We surveyed 750 UK people working in customer-facing roles, to find out what life is really like. Workers are feeling burnt out, underappreciated and without a clear sense of career progression.

This eBook reveals how as an industry, we can listen, understand and take steps to improve the lives of these workers, and ultimately safeguard our future.