eBook: 2022 Customer Experience Predictions

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As the customer experience industry looked to recover from the impact of 2020, many trends that emerged during a year of turmoil have continued to intensify in 2021.

This predictions report shares industry forecasts from CX experts at several leading brands, offering CX practitioners the opportunity to gain key insights and develop initiatives and strategies tailored to the challenges and opportunities that 2022 will bring.
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