Survey Report: What Contact Centres Are Doing Right Now (2018 Edition)


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Throughout September and October 2018, Call Centre Helper readers were invited to
take part in our annual contact centre survey.

We asked 45 questions to over 350 contact centre professionals, to gather our greatest
ever overview of the contact centre industry.

A Call Centre Helper Research Paper sponsored by:

Business Systems, Diabolocom, Genesys, IFS World, Jabra, NICE inContact
Download the Report

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