Case study: Network Homes
Network Homes introduced a suite of Bright products to benchmark its performance metrics, monitor Customer Satisfaction and to understand employees.
This case study shows how insights lead to exceeded CSAT targets, improvements in agent utilisation and increased employee engagement.
Case Study written by: Sabio
This case study shows how insights lead to exceeded CSAT targets, improvements in agent utilisation and increased employee engagement.
Case Study written by: Sabio
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