Whitepaper: Empower the Modern and Agile Agent Workforce

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Improve the Agent Experience to Optimize Outcomes

Agents are the foundation of the customer experience, so organizations must investigate digital technologies that enable these agents to operate from any location, at any time, via any communication channel for any request.

The path forward to a modern and agile agent workforce requires a comprehensive strategy that includes investments in the agents, their experience, their engagement and the processes and technology that support their success.

White Paper written by: Ventana Research
Sponsored by: NICE
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