Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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Person using online customer service with chat bot to get support.
Baptist World Aid Chooses 8×8 to Deliver Superior Experiences
Net Promoter Score - NPS text on sticky notes isolated on office desk
How to Improve Your Net Promoter Score
AI robot hand activating system
78% of UK IT Decision Makers Are Deploying AI and Automation
Silhouette of telephone lines
9 Steps to Avoiding PSTN Downtime Costs in the UK
Communication concept with person silhouette and globe
8×8 a Leader in 2023 Gartner Magic Quadrant for UCaaS
Announcement concept with hand holding megaphone
8×8 Sales Assist Announced to Improve CX
Clouds with connections
Cloud Communications Combat Uncertainty in a Crisis
Illustration of a teddy
Ty Chooses 8×8 XCaaS for Enhanced CX
Santa Claus hat and headset
8 Ways to Help Contact Centre Agents During the Holiday Rush
Golden trophies
8×8’s Innovation Recognized with Numerous 2023 Award Wins
2024 with logos - whats new in 2024
2024 Is Here! What to Look Out for This Year
Person sat at desk reviewing data
Your Contact Centre Survived the Holiday Shopping Season. Now What?
Cloud tech deployment concept
Wayne Metro Community Action Agency Deploys 8×8
AI concept with person holding digital globe and connection icons
2024 Trends: Expanding the Benefits of AI to Contact Centres of All Sizes
Illustration of people icons and a globe - interconnected concept
2024 Trends: The Democratization of the Contact Centre
A trophy with lights
8×8 Receives 38 Winter 2024 G2 Awards
Ai concept with AI on computer chip
8×8 Extends XCaaS Platform AI Capabilities
Person holding phone with chatbot and speech bubbles
Don’t Blame the Chatbots for Poor Customer Service
AI concept with robot hand touching glass screen with human hand
5 Ways Conversational AI Supports Contact Centre Automation
Statistics and icons on neon screen
Customer Service Statistics That Show Changing Expectations
Bridge the gap illustration with pencil drawing line between two blocks
8×8 Bridges the Customer Engagement Gap
Ai concept for chat
6 Ways to Implement AI for Better CX
Message bubbles around phone
New Features Eliminate Reactive Nature of Customer Service
A hand drawing a bridge line between wooden blocks
Introducing 8×8 Engage to Bridge CX Journey Gaps

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