Articles - CallMiner

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A collection of articles about CallMiner.

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20 Contact Centre Objectives
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What Are the Industry Standards for Call Centre Metrics?
Recorded Webinar: Call Monitoring Strategies
How to Calculate First Contact Resolution (FCR) – with Formula
How to Build an Emotional Connection with Customers
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26 Great Techniques for Showing Real Empathy in Customer Service
The Top Words and Phrases Customers Use to Express their Dissatisfaction
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What Is Wrap Time and How Can I Reduce It?
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18 Characteristics of Great Customer Service
Clever Ideas for Induction Programmes
2024 Contact Centre Predictions
Expert Predictions: What Will 2024 Bring for Contact Centres?
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How to Deliver Bad News in Customer Service
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Which KPIs Do I Need for Contact Centre WFM?
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Top 10 Use Cases for Speech Analytics
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13 Clever Tactics for Dealing With an Angry Phone Call
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Goodwill Gestures for Better Customer Relationships
Improve NPS Score
16 Ways to Improve Your Net Promoter Score (NPS)
Top Tips to Monitor Customer Service
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Our Top Use Cases for AI in Customer Service
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18 Simple Ideas to Reduce Your Abandon Rate
8 Ways to Improve Chatbots and Boost Customer Satisfaction
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Drive Success! 40 Tips to Boost Team Performance
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17 New Ways to Improve Schedule Adherence in the Contact Centre
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An Introduction to… Post-Call Surveys

Latest Reports

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White Paper: How to Operationalise AI Workflows in the Contact Centre
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White Paper: How to Drive Business Improvements with Customer Insights
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eBook: How Customers Can Lead Your Business Transformation in 2024
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White Paper: Five Secrets of Top Performing Contact Centres
 
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