Webinar: How Is AI Changing the Role of QA Professionals?

Date: 14th January 2027 | 14:00 GMT | 9:00 EST

Location: Virtual

Register Now!

There’s no escaping just how much AI has turbo-charged QA. We’ve shifted from a norm of manually listening to just a handful of calls per agent per month, to a world where every call can be analysed and AI can serve up instant prompts to boost performance. It’s been an exciting ride so far – but has also left many QA professionals worried about what this means for their role (and if they even have one!).

The good news is that there’s plenty of opportunity out there – for those willing to adapt and embrace this new reality. And that’s exactly what we’ll be discussing in our upcoming webinar; exploring the skills QA professionals now need to keep humans firmly in the loop in an AI world.

In conversation with:

• Matt Jones, evaluagent
• An Industry Expert
• Xander Freeman, Call Centre Helper

You will leave with a clearer understanding of:

• What tasks AI can already do better than humans
• The value humans still bring and where they should be focusing their time and energy
• What new roles and job titles will emerge in the near future

If you’re a QA Lead or Operations Manager struggling to find the right balance between AI and human support, this session will give you the tips and tools you need to prepare your QA team for the future.

Register Now

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