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Articles - Environment

Browse our range of content and ideas to improve and optimise your contact centre environment, from design principles to breakout rooms

Modern office layout

The Best Desk Layouts for the Contact Centre

12 Fun Ideas for Your Break-Out Room

blank notebook

5 Steps to Creating a Customer Journey Map

Call and Contact Centre Questions: Colours In A Call Center

Colours In A Call Center

A Guide to Improving Mental Health In the Contact Centre

coloured roller

Creative Ideas for Call Centre Office Design

A colourful vector illustration of a modern call centre office with agents at their desks

10 Ways to Improve Your Call Centre Environment

Call and Contact Centre Questions: Call Centre Lighting

Call Centre Lighting

How to Design a Call Centre Training Programme

How to Design a Stress-Free Contact Centre

creative ideas

11 Creative Tips to Boost Morale in the Contact Centre

Give Agents the Right Tools to Do Their Job

Seven Top Tips for Service Design

Self-Service Design – How to Create the Best Possible Experience

Recorded Webinar: 5 Key Features of Call Centre Design

Video Image: How to Design for Sentiment

Key Steps to Design for Sentiment

A picture of an agent sat on her desk meditating

The Latest Thinking on Organizational Design and Workplace Stress

books in head

How Leaders Can Harness Tacit Knowledge to Maximum Effect

16 Ideas You Can Try From Skipton Building Society’s Contact Centre

Creative ideas to improve the call centre

floor plan design

Six Clever Ways to Design your Call Centre

Call Centre Furniture

Is Your Contact Centre in Need of a Re-Design?

How to create a quiet room in your call centre