Articles - Environment

A positive environment helps contact centres run smoothly and keeps teams motivated and engaged. This page of expert insights, practical advice, and case studies explores how to design and maintain a workplace that supports productivity, comfort, and wellbeing. Learn about office layout, noise control, lighting, and ergonomics, as well as how leadership, communication, and culture contribute to a healthy atmosphere. You’ll also find ideas for creating inspiring spaces that reflect your organisation’s values and help people perform at their best.

Modern office layout
The Best Desk Layouts for the Contact Centre
12 Fun Ideas for Your Break-Out Room
blank notebook
5 Steps to Creating a Customer Journey Map
Call and Contact Centre Questions: Colours In A Call Center
Colours In A Call Center
A Guide to Improving Mental Health In the Contact Centre
coloured roller
Creative Ideas for Call Centre Office Design
A colourful vector illustration of a modern call centre office with agents at their desks
10 Ways to Improve Your Call Centre Environment
Call and Contact Centre Questions: Call Centre Lighting
Call Centre Lighting
Computers all connected
How to Design a Call Centre Training Programme
How to Design a Stress-Free Contact Centre
creative ideas
11 Creative Tips to Boost Morale in the Contact Centre
Give Agents the Right Tools to Do Their Job
Seven Top Tips for Service Design
Self-Service Design – How to Create the Best Possible Experience
Recorded Webinar: 5 Key Features of Call Centre Design
Video Image: How to Design for Sentiment
Key Steps to Design for Sentiment
A picture of an agent sat on her desk meditating
The Latest Thinking on Organizational Design and Workplace Stress
books in head
How Leaders Can Harness Tacit Knowledge to Maximum Effect
16 Ideas You Can Try From Skipton Building Society’s Contact Centre
Ideas concept with balls of paper and one as a lightbulb
Creative Ideas to Improve the Call Centre
floor plan design
Six Clever Ways to Design your Call Centre
Call Centre Furniture
Is Your Contact Centre in Need of a Re-Design?
How to create a quiet room in your call centre