Articles - On Demand Webinars

Missed a live session? Our On-Demand webinars hub gives you instant access to a library of expert discussions, practical workshops, and real-world advice from across the contact centre industry. Watch sessions on leadership, AI, workforce management, and customer experience whenever it suits you. Each webinar features respected speakers who share proven strategies, new ideas, and examples that can help you improve performance in your own operation. It’s the easiest way to stay up to date and learn directly from industry experts at your own pace.

Recorded Webinar: Contact Centre of the Future (2013)
Recorded Webinar: Executive Briefing on Speech Analytics
Recorded Webinar: Critical Link between Agent Satisfaction and Customer Experience
Recorded Webinar: Automation in the Customer Journey
Recorded Webinar: The Best Social Customer Service Strategies
Recorded Webinar: 10 Ways to Improve Your NetPromoter Scores
Recorded Webinar: Multi-Channel Mayhem?
Recorded Webinar: Top 5 Workforce Management Myths
Recorded Webinar: Building Rapport Over the Telephone
Recorded Webinar: Executive Briefing on Workforce Management
Recorded Webinar: New Solutions for Quality Monitoring and Performance Management
Recorded Webinar: 10 Ways to Improve First Contact Resolution
Recorded Webinar: The Best Ways to Deal with Webchat and Email
invision-webinar-button-130207
Recorded Webinar: Forecasting and Planning a Multi-Skilled Workforce
Recorded Webinar: 7 Strategies to Deal with Queues
inin-webinar-button130117
Recorded Webinar: 10 Ways to Reduce Average Handling Time (AHT)
Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction
openspan-webinar-button-
Recorded Webinar: How to Make your Agents More Productive (2012)
inin-webinar-button121115
Recorded Webinar: Self-Service: Letting Customers Take Care of Themselves
Recorded Webinar: Transform Customer Experience with your Current Budget
Recorded Webinar: Three Strategies to Maximise Outbound Dialling
Recorded Webinar: The Voice of the Customer
Recorded Webinar: The Contact Centre of the Future 2012
nex-webinar-button120913
Recorded Webinar: Improve Quality Monitoring & Performance Management