Articles - On Demand Webinars

Missed a live session? Our On-Demand webinars hub gives you instant access to a library of expert discussions, practical workshops, and real-world advice from across the contact centre industry. Watch sessions on leadership, AI, workforce management, and customer experience whenever it suits you. Each webinar features respected speakers who share proven strategies, new ideas, and examples that can help you improve performance in your own operation. It’s the easiest way to stay up to date and learn directly from industry experts at your own pace.

Recorded Webinar: 10 New Ideas to Reduce Contact Volumes
Recorded Webinar: 10 Predictions for 2021
Recorded Webinar: Changing Channels, Changing Chat
Contact Centre of the Future webinar featured image
Recorded Webinar: The Contact Centre of the Future
The agent of the future featured image
Recorded Webinar: The Agent of the Future
Innovative best practices for first contact resolution featured image
Recorded Webinar: Innovative Best Practices for First Contact Resolution
5 ideas to help design a great digital experience featured image
Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience
Being a productive and efficient contact centre featured image
Recorded Webinar: Building a Productive and Efficient Contact Centre
Five9 Webinar: Strategies to Maximize Contact Centre Performance
Recorded Webinar: Strategies to Maximize Contact Centre Performance
Recorded webinar on call monitoring strategies
Recorded Webinar: Strategies for Call Monitoring
Recorded Webinar: Designing a Better Forecasting Spreadsheet
Genesys webinar: How to give the wow factor on email and live chat
Recorded Webinar: How to Give the Wow Factor on Email and Live Chat
Performance Management - Best practice for agents, leaders and managers featured image
Recorded Webinar: Performance Management – Best Practices for Agents, Leaders and Managers
Clever ideas for managing seasonal peaks featured image
Recorded Webinar: Clever Ideas for Managing Seasonal Peaks
Driving up customer satisfaction scores webinars featured image
Recorded Webinar: Driving Up Customer Satisfaction Scores
Improving contact centre efficiency webinar featured image
Recorded Webinar: Improving Contact Centre Efficiency
Recorded Webinar: Best Practices in Call Quality Monitoring
Recorded Webinar: 7 Ways to Drive up Your Quality Scores
Recorded Webinar: The Top 5 Contact Centre Strategies