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Articles - Positive Words

Find and explore a range of content on using positive words in contact centres to enhance customer interactions and satisfaction.

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Assurance Statements in Customer Service – With Examples

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Customer Service Language – With Examples

31 Tips to Improve Customer Satisfaction

Why Removing Negative Words Could Hurt Your Contact Centre

The Do’s and Don’ts of Call Scripting

The Power of Positive Language

Recorded Webinar :Building a Positive Culture in the Contact Centre

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Techniques to Improve Your Probing Questions

Rapport-Building Tips

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Complementary Words for Customer Service

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Customer Service Language: Changing the Language of Your Contact Centre

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Positive Scripting Examples for Better Customer Conversations

36 Tips for Improving Performance and Quality

The Top 25 Call Centre Quotes

7 Ways to Build an Emotional Connection by Email

The Best Words to Rescue an Unhappy Customer Experience

Measuring Customer Emotion in the Customer Service

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

Best-Practice Ideas for Improving Performance

The Five Phrases a Call Centre Manager SHOULD Use

Recorded Webinar: The Right Words and Phrases to Use With a Customer

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How to Give Great Customer Service

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What Is Positive Scripting?

The Hapless 13: Phrases That Call Centre Agents Must NEVER Say