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Articles - Positive words
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Does Body Language Really Matter When Talking on the Telephone?
Professional Language for Customer Service
Top 20 Examples of Rapport Building Statements
Words and Phrases an Advisor Should NEVER Say to an Angry Customer
31 Tips to Improve Customer Satisfaction
Customer Service Language: Changing the Language of Your Contact Centre
36 Tips for Improving Performance and Quality
Techniques to Improve Your Probing Questions
The Power of Positive Language
Why Removing Negative Words Could Hurt Your Contact Centre
What Is Positive Scripting?
The Best Words to Rescue an Unhappy Customer Experience
Rapport-Building Tips
How to Give Your Line Manager Positive Feedback
The Hapless 13: Phrases That Call Centre Agents Must NEVER Say
Measuring Customer Emotion in the Customer Service
7 Ways to Build an Emotional Connection by Email
How to Give Great Customer Service
The Five Phrases a Call Centre Manager SHOULD Use
The Do’s and Don’ts of Call Scripting
Best-Practice Ideas for Improving Performance
Recorded Webinar :Building a Positive Culture in the Contact Centre
Recorded Webinar: The Right Words and Phrases to Use With a Customer
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Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: Maximising WFM Performance
eBook: Empower Your Agents with AI
Upcoming Events
Webinar: What Does an Excellent Customer Service Strategy Look Like?
Thu 02 May 2024
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
Why Employees Suffer From Burnout and What To Do About It
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?