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Articles - Spearline
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Cyara Acquires Spearline
How to Build Advisor Confidence
Goodwill Gestures for Better Customer Relationships
The Best De-Escalation Techniques
Technology to Make Managing a Contact Centre Easier
What Is DTMF?
6 Things I Learned From WebRTC Stress Testing
Spearline’s Look Back at 2022
How to Build Flexible Schedules in the Contact Centre
Case Study: CollaborationRoom.AI Improves Testing
Tools and Techniques to Boost Advisor Productivity
Spearline Announces the Acquisition of Callstats
Meet Spearline at MWC Barcelona 2023!
Spearline Ranked Again in Fast 50 Awards
Is Your Contact Centre Equipped for Black Friday?
DTMF Issues Have Nowhere to Hide
Contact Centre Predictions for 2023
Case Study: Company Improves Global Call Quality
The Key Steps to Customer Engagement Transformation
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Loud and Clear: IVR Testing Tools
Beginner’s Guide to Call Center Testing
How to Avoid Employee Burnout
Provider Selection: The New Superpower Troubleshooting Tool
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Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
2024 Contact Centre Buyer’s Guide
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
Upcoming Events
Contact Centre and Customer Services Summit
Mon 29 Apr 2024
Contact Center Show Middle East 2024
Tue 30 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
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The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
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