Webinar: The Contact Centre of the Future


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Webinar Date - Thursday 27th May 2021 at 14:00pm UK time

Click here to register

Over the past 18 months, the contact centre has transformed at a faster rate than ever before and this transformation is not going to stop any time soon.

So where are we heading and what can we expect the contact centre to look like in ten years’ time?

We are here to answer this question, to help you plan ahead and make better decisions for your customers.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Nicola Millard- Headshot
Nicola Millard
BT
Paul Weald- Headshot
Paul Weald
Contact Centre Innovator
Tamsin Dollin- Headshot
Tamsin Dollin
NICE inContact
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

What You Will Learn

Key Topics:
  • How are customer expectations and preferences changing?
  • How to stay ahead of other contact centres
  • The future of recruiting and supporting advisors
  • Where should you be looking to invest your time and budget?
  • Top tips from the audience

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This webinar is brought to you by Call Centre Helper and is sponsored by NICE inContact.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.



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