The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
Published On: 18th Feb 2026 11:26 - Modified: 9th Oct 2026
Date: 07 – 08 October 2026
Location: Taets Art & Event Park, Amsterdam
The 2026 World Summit AI theme, “Guardians of Tomorrow: Shaping the New AI Paradigm,” captures a defining moment in the global dialogue on artificial intelligence.
At the heart of the 10th edition of WSAI lies a powerful idea: the new paradigm of AI is not shaped by technology alone, but by human intention.
As AI continues to gain understanding and reasoning, it is imperative that we as a community, become active stewards, putting the necessary safeguards in place and to ensure AI remains a catalyst for good.
Reflecting on a decade of transformation, WSAI has had a front row seat to the AI paradigm shift over the past 10 years, from analytical, to agentic and now to reasoning.
A selection of articles from contact centre industry experts
Read more by Guest AuthorReviewed by: Robyn Coppell
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
14th October 2026
22nd October 2026
Let Sales Win – What’s Really Happening On Your Floor – Webinar
