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The 2021-22 UK Customer Experience Decision-Makers’ Guide

Person on phone giving an experience rating

Published On: 17th Sep 2021 13:06

“The 2021-22 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 211 UK organisations and 1,000+ interviews with UK consumers, is now available for free download.

The report shows customer experience and contact centre professionals:

How the pandemic has affected customer experience & performance
How your CX performance benchmarks compare to your competitors
Which technologies have the greatest positive impact on CX
The most useful CX measurements and benchmarks
The channels that customers want to use – and when
How automation really affects the customer experience.

Findings are reported by vertical market and organisation size, so you can compare your CX initiatives with organisations like yours.

To download the report for free, visit www.contactbabel.com

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

Connect with Robyn on LinkedIn

The 2021-22 UK Customer Experience Decision-Makers’ Guide

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