Industry News

Take Part in the 2022 UK Contact Centre Decision-Makers’ Guide

Published On: 23rd Sep 2021 15:55 - Modified: 28th Sep 2021

With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the study of UK customer contact operations.

Covering digital service, customer experience, AI, omnichannel, gamification, technology, salaries, attrition and strategy, this 400-page report is a source of information about what is happening in the UK’s customer contact industry.

UK CC DMG 2022 infographic

You can receive it for free, along with the detailed “UK Contact Centre HR & Operational Benchmarking” report (which is £350 to non-participants). Findings will be made exclusively available to participants in November 2021.

To take part, please visit: www.smartsurvey.co.uk/s/UKDMG2021-22/

If you have any questions, including seeing a copy of the questionnaire before completion, please email smorrell@contactbabel.com

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

Connect with Robyn on LinkedIn

Take Part in the 2022 UK Contact Centre Decision-Makers’ Guide

See more:

Your Next Read