Call Centre Helper - Help and Advice for Contact Centres and Customer Service

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21st October 2026

Keep Your Finger on the Pulse of What Agents Think

Learn how contact centre leaders can monitor employee engagement year-round through continuous listening, team conversations, wellbeing support, and feedback.

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Tactics to Manage QA Well During Seasonal Peaks

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8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

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Resources

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eBook: Capacity Planning for Contact Centre BPOs

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

White Paper: Three Ways to Make Automated Customer Experiences More Human

White Paper: Three Ways to Make Automated Customer Experiences More Human

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News

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AnywhereNow Wins Microsoft Global Hackathon Executive Challenge

AnywhereNow Wins Microsoft Global Hackathon Executive Challenge

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

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Blogs

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‘Deflected’ Does Not Mean ‘Resolved’

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

How to Turn Training into Lasting Competence

Reversing the Sprawl…And Why More Isn’t Always Better

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

How to Fix The Most Common WFM Planning Mistakes

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Events

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Unified Communications Expo (UCX) London 2026

Unified Communications Expo (UCX) London 2026

Customer Contact West 2026

Customer Contact West 2026

Customer Experience Live Show South Europe 2026

Customer Experience Live Show South Europe 2026

CX Solutions Summit

CX Solutions Summit

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People, Processes and Technology

Keep Your Finger on the Pulse of What Agents Think

Keep Your Finger on the Pulse of What Agents Think

Can You Afford to Ignore Shadow Knowledge?

Are You Doing Enough to Help New Starters Settle In?

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Tactics to Manage QA Well During Seasonal Peaks

Tactics to Manage QA Well During Seasonal Peaks

How to Keep Your Promises to Customers

How to Communicate Your QA Framework Clearly

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8 Ways AI Is Already Changing WFM for the Better

8 Ways AI Is Already Changing WFM for the Better

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Switch From Live Chat to Chatbots – Without Losing Customers

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